Gaya APA

Mitroff, I, I., Pearson, C, M. (1993). Crisis Management: A Diagnostic Guide for Improving Your Organization's Crisis-Preparedness . San Fransisco: Jossey-Bass Publisher.

Gaya MLA

Mitroff, Ian, I.., Pearson, Christine, M.. "Crisis Management: A Diagnostic Guide for Improving Your Organization's Crisis-Preparedness". San Fransisco: Jossey-Bass Publisher, 1993. Book.